Policies & Procedures
NowFast policy retrieval, guided updates, version awareness, and staff-ready answers.
Haven OS
The AI platform for aged care teams.
Haven OS brings policies, safety workflows, care planning, reminders, documentation, and Zoë into one calm platform, helping staff spend less time chasing systems and more time supporting residents.
Built in New Zealand for aged care
PoliciesStaff answers
MessagingTeam prompts
SafetyAction loops
ResidentsContext
ConsultsFollow-ups
TrainingRefreshers
Care plansDraft reviews
WhānauFamily updates
Policy confidence
A staff question becomes a policy-backed answer with the source still visible.
Founding design partner
HBH Group
Co-designed around real aged-care operations, governance, documentation, compliance, and resident-centred workflows.
The case for change
Aged care does not need another disconnected tool.
Documentation-heavy workflows reduce time available for care.
Current systems are fragmented across resident management, training, medication, safety, documents, and communications.
Generic AI tools are not designed around resident data, audit trails, clinical safety, or aged-care approval workflows.
Follow-ups leak between meetings, notes, incidents, policies, and task systems.
Platform apps
One platform, many practical apps.
Haven OS houses focused apps that can launch independently, then compound as shared resident, workflow, document, and task context grows.
Health & Safety
In progressIncidents, actions, reminders, closure tracking, and safer operational loops.
Consultations & Follow-ups
RoadmapSpeech-aware summaries, task extraction, and human-reviewed next steps.
Messaging & Alerts
RoadmapCalendars, notifications, team updates, and timely prompts in one place.
Resident Management
RoadmapResident records, continuity of information, and operational context for care teams.
Care Planning
RoadmapDrafting support, plan reviews, consistency checks, and care-team coordination.
Training & Education
RoadmapPolicy-change education, dynamic refreshers, and role-aware learning support.
Medication & Pharmacy
RoadmapMedication workflow support and pharmacy-link possibilities once validated.
Family Transparency
RoadmapFuture whānau-facing visibility for activities, updates, celebrations, and communication.
Zoë
AI
The warm assistant inside Haven OS, helping staff draft, retrieve, summarise, remind, and prepare.
The assistant
Zoë works beside people, not instead of them.
Zoë takes her name from the Greek word for life. She is designed for aged-care realities: resident context, approvals, reminders, auditability, and human judgement. She can help turn a consultation into a draft summary, a meeting into follow-ups, or a policy question into a staff-ready answer.
Drafts stay reviewable
Tasks remain accountable
Context follows the workflow
Staff stay in control
Outcomes
Built for capacity, quality, and continuity.
More staff time for resident-facing care
Stronger follow-up completion
Faster policy and procedure access
Better audit readiness
Reduced duplication across systems
Access from web, desktop, and mobile
Trust and governance from the start.
Aged-care AI needs privacy, safety, auditability, and workflow fit from day one. Haven treats AI outputs as support for accountable people and governed processes.
Privacy impact assessment and data minimisation
Access controls, audit logs, and clear AI-use rules
Human-in-the-loop review for resident-facing outputs
Approval workflows and clinical governance
Security review before live resident data processing
Works where teams work
Use Haven on web, desktop, and mobile.
Haven OS is designed to feel familiar across the places aged-care teams already work: a full web app at the desk, a focused desktop view for operations, and a mobile experience for quick access on shift.
Open apps from one shared home
Move between desk and shift workflows
Keep Zoë close to tasks, notes, and follow-ups
Web app
Desktop
