Policies & Procedures
NowIntelligent policy retrieval, guided updates, version awareness, and staff-ready answers.
Haven OS
The AI platform for aged care teams.
Haven OS brings policies, safety workflows, resident management, quality reporting, reminders, documentation, and Zoë into one calm platform, helping staff spend less time chasing systems and more time supporting residents.
Policy confidence
A staff question becomes a policy-backed answer with the source still visible.
Founding design partner
HBH Group
Co-designed around real aged-care operations, governance, documentation, compliance, and resident-centred workflows.
The case for change
Aged care does not need another disconnected tool.
Documentation-heavy work steals time that should stay with residents.
Fragmented systems make follow-ups and audit evidence leak between meetings, incidents, policies, notes, and task lists.
Generic AI is not built for resident context, approvals, audit trails, or aged-care governance.
If your team already relies on a system, Haven should connect where that context adds value.
Platform apps
One platform, many practical apps.
Haven OS houses focused apps that can launch independently, then compound as shared resident, workflow, document, and task context grows.
Health & Safety
In progressIncidents, actions, reminders, closure tracking, and AI analysis to predict emerging risks for safer operational loops.
Consultations & Follow-ups
RoadmapSpeech-aware summaries and task extraction, with human-reviewed next steps.
Messaging & Alerts
RoadmapCalendars, notifications, team updates, and timely prompts in one place. Tag @Zoë for context-aware insights.
Resident Management
RoadmapCare-plan draft generation alongside resident records, continuity of information, and operational context for care teams.
Quality
RoadmapReporting, audits, live dashboards, KPI analysis, corrective actions, and natural-language chart generation for compliance evidence across the platform.
Training & Education
RoadmapPolicy-change education, dynamic refresher generation, and role-aware learning support.
Medication & Pharmacy
RoadmapMedication management and pharmacy-link possibilities once validated.
Family Transparency
RoadmapWhānau messaging and visibility for updates, celebrations, events, and communication. Zoë surfaces moments to share.
Zoë
AI
The warm assistant inside Haven OS, helping staff draft, retrieve, summarise, remind, prepare, and shape workflows with guardrails.
The assistant
Zoë works beside people, not instead of them.
Zoë takes her name from the Greek word for life. She is designed for aged-care realities: resident context, approvals, reminders, auditability, and human judgement. She can help turn a consultation into a draft summary, resident data into a care-plan, a meeting into follow-ups, operational data into visual charts, or a policy question into a staff-ready answer.
Shape Haven with Zoë.
Operators can use Zoë to prepare form changes, add new charts, and refine what live dashboards show, with guardrails, human review, version history, and easy reverts when changes need to be rolled back.
Drafts stay reviewable
Tasks remain accountable
Context follows the workflow
Staff stay in control
Outcomes
Built for capacity, quality, and continuity.
More staff time for resident-facing care
Stronger follow-up completion
Faster policy and procedure access
Better audit readiness
Reduced duplication across systems
Access from web, desktop, and mobile
Trust and governance from the start.
Aged-care AI needs privacy, safety, auditability, and workflow fit from day one. Haven treats AI outputs as support for accountable people and governed processes.
Privacy impact assessment and data minimisation
Access controls, audit logs, and clear AI-use rules
Human-in-the-loop review for resident-facing outputs
Approval workflows and clinical governance
Security review before live resident data processing
Works where teams work
Use Haven on web, desktop, and mobile.
Haven OS is designed to feel familiar across the places aged-care teams already work: a full web app at the desk, a focused desktop view for operations, and a mobile experience for quick access on shift.
Open apps from one shared home
Move between desk and shift workflows
Keep Zoë close to tasks, notes, and follow-ups
Web app
Desktop
